She allowed my husband to go into the basement and told him exactly what she was doing while she worked on the furnace
For the last several years, it seemed that whenever I called the HVAC company, I got a new HVAC technician. I don’t have anything bad to say about the HVAC technicians, but I didn’t have any really good things to say either. They were technicians who showed up, did their job, and left again. There was nothing distinguishing that would make me remember them if I saw them in a crowd. The last time I had my furnace serviced, I thought it was useless. The HVAC technician acted like he knew who I was, and said he had been there the year before, but I couldn’t place him. I was beginning to think I had something wrong with my memory, or maybe early onset Alzheimer’s. The face looked mildly familiar, but that was it. This year, I called the HVAC company to have my furnace serviced, and they sent an equally unmemorable technician, or so I thought. When the young woman showed up, she was pleasant and made my husband and I feel quite comfortable around her. She allowed my husband to go into the basement and told him exactly what she was doing while she worked on the furnace. By the time she was done, my husband thought she was an amazing HVAC technician and told me he hoped she was the one who came back every time we needed help. I was delighted with the new HVAC technician because my husband was. It was getting hard to find someone that both my husband and I liked, and we hoped we didn’t lose her as quickly as we did all the other good HVAC techs.