The company I worked for, which was a contact center for a mobile lending app, was next to the most popular and highly reputable cooling and heating company.
The irony of this situation is that when our commercial air conditioning system broke down, I had to stay away from the office for an entire three days waiting for the a/c reps that are literally located next door.
This was no fault of the air conditioning business. This was peak season, it was spring, when all homeowners were rushing to have their heating and cooling equipment go through the HVAC service plan to get them ready for summer. All the cooling experts had been booked and we could only get one available after three days. On day three, the technicians from the home comfort business next door came to our buildin to examine the hybrid HVAC system at the office. They found that the issue was a broken pipe that’s leaking oil used by the quality air conditioner. The heat exchanger was also full of rust and needed to be replaced as well as new batteries for the programmable thermostat. The quality HVAC equipment was delivered and the technicians were able to replace the components and they also tested the unit. They recommended the management at our company consider embedding the smart HVAC to the main unit for extra efficiency. Even though it took a long time to fix the unit, the technicians were extremely efficient and managed to finish the job within four hours. Faster than they worked on my ductless mini split unit at home. We were back to work on the fourth day and we, fortunately, did not have to recover a lot as we had been working from home.