It feels as though every interaction with any sort of sales person results in one eternal up sell. No longer is it enough that I purchase products or services from an enterprise. It’s what I didn’t come to buy that they are always selling me. This makes me so crazy that I often have to just sit in the HVAC to calm down for a minute. I simply hate being pushed and haggled to death when I’m just trying to buy something. However, I found that our HVAC people actually offered me something that I found very valuable. While I wasn’t calling to sign up for it, the lady at the HVAC office brought it up to me. I’m talking about an HVAC maintenance program that is automatic, saves me money and also cuts down on HVAC repair costs. I called to book an HVAC maintenance appointment when I heard about this program. It really made sense to me and the way it was presented was not as though they were trying to squeeze more money out of me. Instead, the HVAC maintenance program offers me a lot more. First, I can confirm my appointments online and don’t have to be around for the HVAC tech. Second, the semi annual visits are cheaper than if I booked them separately. But the thing that I really love about it is the HVAC repair guarantee. By being in this HVAC maintenance program, if something happens to my HVAC, all I have to pay for is the part. The service fee is waived! Now that’s the sort of upsell I have been waiting for.